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Our Vision & Our Mission

Vision Statement

To be the leading Members Club in Sydney maintaining our reputation, specialisation and recognition.
 
We pride ourselves on our unique service culture, “WE CAN DO IT”
Our service delivery promises that each member or guest will be treated with a positive attitude at every point of contact. That includes the management, the waiter, the receptionist, the valet – everyone plays a vital role in delivering the memorable experience.

'SERVICE - THE LASTING IMPRESSION'

Objectives

  • Focus on the Club's traditional values
  • Retain existing membership
  • Increase membership
  • Improve members satisfaction levels of Club
  • Re-invigorate motoring interest groups
  • Encourage return business from our members, by providing - 'excellent service delivery'
  • Trend towards members recommending membership to their friends and family as a result of their own satisfaction levels
  • Increase the function business to levels previously held
  • Increase referral business from existing client base
  • Improve overall professionalism of the employees at the Club.
  • Encourage staff to become more aware of their surroundings and be more intuitive to the needs and wants of our members.

Mission Statement

Our Mission is to be the preferred Members Club in Sydney.
 
The mission is accomplished by providing quality hospitality to our members and guests through Attention to Detail, Integrity, Pride and Passion in all we do. This allows us to develop a special relationship with our members and guests, carving out our niche in the marketplace.
 
These actions across the board result in maintaining a constant improvement philosophy and an overall social commitment.